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  Don't fire staff for making mistakes (30 อ่าน)

2021-09-29 18:53



Mr Lawson was tempted to lay blame at the door of the employee whose job it was to persuade Uber to keep up their spending on Twilio's services. Instead, he started a process which he now calls "the blameless post-mortem", to see whether the company's systems were at fault, rather than an individual.




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